Terms Of Service

This website is run by our company. When we say “we,” “us,” or “our,” we’re referring to the company that runs this website and provides all the information, tools, and services available to you as a user. By visiting our site and/or making a purchase, you’re using our “Service” and agreeing to the terms and conditions outlined in this “Terms of Service” agreement. This agreement applies to all users of the site, including, but not limited to, browsers, vendors, customers, consignors, merchants, and contributors of content.

Please read these terms of service carefully before using our website. By accessing or using any part of the site, you’re agreeing to these terms. If you don’t agree with all the terms and conditions outlined in this agreement, you’re not allowed to use the website or any of the services. If these terms of service are considered an offer, acceptance is only granted if you agree to these terms.

Any new features or tools added to the store will also be subject to these terms of service. You can check the most current version of these terms of service at any time on this page. We reserve the right to update, change, or replace any part of these terms of service by posting updates or changes on our website. It’s your responsibility to check this page periodically for changes. If you continue to use or access the website after changes have been posted, you’re accepting those changes.

By agreeing to these Terms of Service, you confirm that you are of legal age in your state or province of residence, or that you have obtained consent from a parent or legal guardian. You also agree not to use our products for illegal or unauthorized purposes and to comply with all laws in your jurisdiction, including copyright laws. Additionally, you are prohibited from transmitting any harmful code or viruses through the use of our service. Any violation of these terms will result in immediate termination of your service.

We reserve the right to refuse service to anyone for any reason at any time. You understand that any content you submit (excluding credit card information) may be unencrypted and may involve transmission over various networks and may be modified to meet technical requirements. Credit card information is always encrypted during transmission. You are not allowed to reproduce, duplicate, copy, sell, resell or exploit any part of the service or access to the service without written permission from us. The headings in this agreement are only for convenience and do not affect the terms.

Prices for our products are subject to change without notice. We also reserve the right to modify or discontinue the service (or any part of it) at any time without notice. We will not be held liable for any modification, price change, suspension, or discontinuation of the service.

We may provide you with access to third-party tools that we do not monitor or have control over. You acknowledge and agree that we provide access to these tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools. Any use of these tools is at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms of the relevant third-party provider(s) before using them. We may also offer new services and/or features through the website in the future, including the release of new tools and resources, which will also be subject to these Terms of Service.

We are not responsible for any inaccuracies or incompleteness of the information provided on this site. The material on this site is intended for general information only and should not be the sole basis for making decisions without consulting more accurate and up-to-date sources. Any reliance on the information on this site is done at your own risk. The site may also contain historical information that is not current and is for reference only. We reserve the right to modify the contents of this site at any time but are not obligated to update any information. It is your responsibility to monitor changes to our site.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall our company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Certain content, products, and services available through our service may include materials from third parties. Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, products, or services. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. You should review carefully the third-party’s policies and practices and ensure you understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Certain products or services may only be available online through the website and are subject to limited quantities and are final sale with no returns, refunds or exchanges in accordance with our return policy. We have made efforts to display the colors and images of our products accurately, but we cannot guarantee that your computer monitor’s display will be accurate. We reserve the right to limit the sales of our products or services to certain individuals or regions on a case-by-case basis. We also reserve the right to limit the quantities of any products or services and to discontinue any product at any time. Any offers for products or services on this site are void where prohibited. We do not guarantee that any products or services will meet your expectations or that any errors in the service will be corrected.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

You agree to indemnify, defend and hold harmless our company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

We reserve the right to reject any order you place with us. We may also limit or cancel quantities purchased per person, per household, or per order at our discretion. These restrictions may apply to orders placed using the same customer account, credit card, and/or shipping address. In case of a change or cancellation of an order, we may attempt to notify you through the email and/or billing address/phone number provided during the time the order was placed. We also reserve the right to limit or prohibit orders that, in our sole judgment, seem to be placed by dealers, resellers, or distributors.

You agree to provide accurate, complete, and current purchase and account information for all transactions made at our store. You also agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed. For more details, please review our Returns Policy.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

This section is warning that there may be errors, inaccuracies or omissions on the website or service regarding product descriptions, pricing, promotions, offers, shipping charges, and availability. The website or service reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice. The website or service does not have any obligation to update, amend or clarify information on the website or service except if it is required by law. Also, the lack of specified update or refresh date does not mean that all information on the website or service has been modified or updated.

This section of the text outlines the terms of user submissions, such as comments or contest entries, to the website or service. The user agrees that the website or service can use and edit any submissions without restriction. The website or service is not obligated to maintain the confidentiality of the submissions, pay compensation for them, or respond to them. The website or service also has the discretion to remove content that it deems offensive or in violation of intellectual property or terms of service. The user is responsible for ensuring that their comments do not violate any third-party rights and are not unlawful, abusive, or contain malware. The website or service will not be held responsible for any comments made by the user or any third party.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at our email address.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

By making use of the RareStep Reservation Deposit facility, you agree to make an immediate 25% down payment of the full value of the order within 24 hours of receiving the quote.

RareStep is not liable for the cancellation of quotes/orders if payments are not allocated in time due to factors such as incorrect reference, inter-bank payment cut-off times, or delayed payment reflection.

Once 25% is paid, you have 60 (sixty) days to settle your account. Instalments may be paid at any time, in any amount over R500 (ZAR) during this time. Should you not be able to pay the remaining instalment – you may cancel your order, and RareStep will refund you while retaining 15% as a non-refundable restocking & cancellation fee of the total purchase price.
You agree that 15% of the total purchase price is non-refundable as restocking & cancellation fee.

You can have multiple reservations simultaneously. However, no new purchases are allowed if one or more reservations are past its or their due date. Should a customer be overdue on one or more of their orders, any new funds will automatically be allocated to the oldest order.

Orders that are not fully paid within the 60-day reservation period are considered ‘overdue’. All overdue orders are subject to the 15% Restocking & Cancellation Fee of the total order amount. The Restocking & Cancellation Fee will only be waived if the item(s) is/are NOT returned. The full 15% Restocking & Cancellation Fee will be charged on the returned item(s) if the corresponding order was ‘overdue’.

A deposit of 25% of the purchase price (item sale price, shipping and tax (if applicable)) within 24 hours of receiving the quote are required for a down payment to start a RareStep reservation. You will need to complete the remainder of the payment in full within 60 (sixty) days of the RareStep reservation start date.

Payment must be made in full within 60 (sixty) days from the date that you make your initial 25% deposit payment. If the 60 (sixty) day period expires without full payment being received, your deposit plus any additional payments made will be refunded to you, minus the non-refundable portion (15% of the purchase price as restocking & cancellation fee).

The customer determines the payment schedule within the 60 (sixty) day term. Payment amounts must be greater than R500 (ZAR) unless the remaining amount is less than R500 (ZAR).

Payments may be made with using any of RareStep’s accepted payment methods as per our Terms & Conditions.

Orders that are not fully paid within the 60-day reservation period are considered ‘overdue’. All overdue orders are subject to the 15% Restocking & Cancellation Fee of the total order amount. The Restocking & Cancellation Fee will only be waived if the item(s) is/are NOT returned. The full 15% Restocking & Cancellation Fee will be charged on the returned item(s) if the corresponding order was ‘overdue’.

When you make a purchase, your item will be delivered to you with security tags on. Our security tag will not damage the item that you are purchasing and is very easy to remove with scissors, but it is not re-attachable. You have 7 days from the date of purchase to return your item for either a refund, credit or exchange. However, once the security tag is removed, the item cannot be returned.

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