Frequently Asked Questions

Ensuring authenticity is of utmost importance to our business. We guarantee that all merchandise we offer is 100% authentic. Our team of authenticators are highly skilled experts in their field, and they thoroughly inspect and authenticate each item before making it available on our platform. In addition, we only source items from premium boutiques, retailers, and trusted sellers within our network, to ensure that all merchandise offered is authentic.

We use various methods to verify the authenticity of our products, such as digital authentication and in-hand verification. By implementing these measures, we ensure that the product you purchase from us is always authentic and accurately described.

Every single item that is sold by us is accompanied by our Authenticity Guarantee. We are so confident that we even give all our items a LIFETIME RETURN POLICY if you prove that at any item/s purchased from us is counterfeit or fake you qualify for a 100% refund (including delivery costs).

Manual EFT / Bank Deposit: This is an off-site payment method that requires you to perform the Electronic Funds Transfer of Cash Deposit manually through your online banking, banking app or ATM.

PayGate: offers a variety of secure payment options, from Visa, Mastercard and American Express Debit and Credit card payments, to Apple Pay, Masterpass, Secure EFT, zapper and Samsung Pay.

Domestic Shipping:

All orders are packaged in double boxes for protection during transit, to ensure your order is kept in pristine condition while in transit.

Domestic shipping options are offered through our courier partner with the following delivery times and rates:

● Standard (2-4 business days) Free Delivery

These rates are applicable once your item has been dispatched from our distribution Centre and may be subject to minor change based on your location.

Orders placed before 10am on weekdays will be shipped the same day and orders placed after 10am or on weekends will be shipped the following business day. However, there may be delays during busy times or holidays.

In our online store, unless specified otherwise, all sneakers and streetwear articles are guaranteed to be new. Our collection mainly consists of new products, with a limited range of pre-owned items.

Any pre-owned products will be clearly indicated as such using a 5 tier scale: good, very good, excellent, pristine and new.

For our sneakers, we define a new or deadstock pair as a pair that is brand new, never worn, and comes with its original box, box lid, all additional accessories, laces, manufacturer tags, and any special packaging, just as the sneaker was originally sold in retail stores.

Due to the exclusive nature of items on offer, we do not have a fixed restocking schedule. New inventory is frequently added to our website.

If you are looking to get your hands on a product on our website that is Sold Out or unavailable please submit a request using our Rare step finder which will source the item you are looking for and notify you when we have it in stock.


By you:

After placing an order, there is a 24-hour period in which you have to contact us should you wish to cancel your order – with the condition that your item/s has not been shipped out yet. In that case, we unfortunately cannot cancel your order.

By us:

Due to the nature of our business, should your item/s become unavailable, we reserve the right to cancel your order at any time. However, you will be contacted and notified of such happenings with aims to discuss a suitable remedy for the cancellation.

• This could include but is not limited to Alternative replacement for the item/s from our store.
• Full refund.
• For us to source a replacement of the exact item/s you originally purchased. However, this could take some time and may not be possible for rare items.

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