At RARESTEP, in order for everyone to buy and sell with confidence, we ask you to ship your sneakers to our distribution centre in Sandton, where our professional authenticators will carefully appraise and inspect the sneakers.
After all of the processes have been completed and the sneaker is judged to meet the appraised and authenticated conditions, the sneaker will be logged onto our inventory system as proof that it has been appraised.
If you suspect that the product you have received is counterfeit or violates the product guidelines, please submit the “Request for Full Compensation” below.
RARE STEP will investigate again, and if it is determined that the product is “eligible for full compensation”, the product price will be refunded in full.
In order to prevent substitution, our team will take photos of the item at the time of appraisal.
If we receive a product that is different from the one, we have appraised, you will not be compensated.
Please send an email to customer support (email@example.com) stating that you suspect that the product you purchased is counterfeit or used.
Please send the product back to the address provided in the e-mail. (Cash on delivery is acceptable).
A professional appraiser from the operation office will appraise and inspect the product again.
If, as a result of reappraisal and inspection, it is determined that the product does not meet our standards.
Full compensation will be covered.
If, as a result of reappraisal and inspection, we determine that the product meets our appraised conditions.
1. The operations office will request a third-party appraiser to evaluate the product.
a) If the third-party appraiser determines that the product is counterfeit, full compensation will be applied.
b) If the third-party appraiser determines that the item is genuine, the item will be returned to the buyer.
In order for everyone to buy and sell with confidence, RARE STEP will ship acquired sneakers to our appraisal centre and have it inspected by our team of experienced authenticators.
An example of some of the authentication & appraisal steps we follow is listed below.
At RARE STEP, we are committed to eliminating counterfeit products through careful and meticulous appraisals.
However, in the unlikely event that you receive a product that you believe to be counterfeit, RARE STEP and a third-party authenticator will investigate it again and guarantee full compensation.