• The item must be within the 7 days of the delivery window.
• All accessories must be present. (Laces, key rings, etc.)
• The item must not be worn.
• The tamper-proof tag must still be intact.

In order to prevent substitution, our team will take photos of the item at the time of appraisal.

If we receive a product that is different from the one, we have appraised, you will not be compensated.

Please send an email to customer support (info@rarestep.co.za) stating that you suspect that the product you purchased is counterfeit or used.

Please send the product back to the address provided in the e-mail. (Cash on delivery is acceptable).

A professional appraiser from the operation office will appraise and inspect the product again.

If, as a result of reappraisal and inspection, it is determined that the product does not meet our standards.

Full compensation will be covered.

If, as a result of reappraisal and inspection, we determine that the product meets our appraised conditions.

1. The operations office will request a third-party appraiser to evaluate the product.

a) If the third-party appraiser determines that the product is counterfeit, full compensation will be applied.

b) If the third-party appraiser determines that the item is genuine, the item will be returned to the buyer.

• First, check the condition and size of the box, and the contents and font of the label.
• We check for any major damage, stains, prints, or materials that are different from the original.
• In addition to the authenticator, our graphic designer, who sees a variety of fonts every day, also checks the font of the label in detail.

• Check the material and print of the wrapping paper, as well as the laces and other accessories.
• Since special wrapping paper such as nylon material is often used to create unique prints, the wrapping paper is carefully stretched out and checked with a magnifying glass to make sure that there are no differences from the genuine product.
• We also check the laces and key holders to make sure that they are the same as the original ones.

• Appraise that the product is new.
• Check for any signs of wear, focusing on scuffs, wrinkles, and stains on the outsole.
• If there is dust or other debris on the shoes, which may have been caused by trying them on in the store, we carefully wipe it off.
• We also check the insoles, uppers, and laces for any damage or stains.

• Embroidery on the soles of the shoes – Crimped and sewn inner tags on the soles and liners.
• Material and colour of the upper
• The position and precision of the stitching
• Height of the sole
• Accuracy and position of printing and embroidery, and blotting
• Smell of the liner (inside)
• Print and tag on the box
• We will carefully check the key points of each sneaker in detail.

• A black light, which is also used in mineralogy and art appraisal, is used to check the points of luminescence by exposing the sneaker to ultraviolet light.
• By using a black light, we can dramatically improve the accuracy of the appraisal of points that cannot be checked visually.

• Considering the possibility of oversight in a single appraisal, another appraiser will perform the same appraisal process again.
• Human error is prevented by having two or more appraisers perform the specially created check items.
• We will also do our best to clean up any minor stains found during the appraisal process.